😶Campaign stats are blank

Missing or blank stats are always due to one of the following issues:

Don't use an Amazon SES authenticated email address as your ESP platform's Sender Email Address.

This will stop Amazon from sending webhooks back to your platform, causing your stats to be blank.

You're using Amazon SES and the sending domain in your campaign doesn't match the sending domain configured in your Amazon SES connection.

1. Duplicate your Amazon SES Connection and change the sending domain to match the new sending domain you want to use in your campaigns.

2. Add the new Amazon SES Connection to a new Postal Route, and add the new Postal Route to your Customer Account.

3. When you send your campaign using the new sending domain, switch the dropdown to the new Postal Route that has that sending domain configured in the new Amazon SES Connection you just created.

Use a different Connect and Postal Route for each sending domain.

The white label tracking link in the Connection (SparkPost, SMTP Relay, etc) has a DNS record in it that isn't pointing to the IP address of the VPS where the ESP is installed.

Fix this by editing or creating the missing DNS A record in your DNS hosting provider such as Cloudflare, Godaddy, etc, wherever you normally configure your DNS records.

The white label tracking link in the connection has the Cloudflare proxy turned on.

Fix this by turning the Cloudflare proxy off for only the tracking link domain.

You're using Amazon SES and the domain used to access the ESP doesn't match the admin_url domain in the edcom-install/config/edcom.json file on the VPS.

Use the admin_url link you configured during installation to access your ESP in the browser or change the admin_url to use a different domain.

Learn how to change the admin_url without breaking things here.