> For the complete documentation index, see [llms.txt](https://docs.emaildelivery.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.emaildelivery.com/docs/what-to-know-before-using-the-email-marketing-platform/unsubscribes-complaints-and-bounces-are-account-wide.md).

# Unsubscribes, complaints, and bounces are account-wide

Contacts are made inactive per Customer Account instead of per list.