📬Send a test message

Login as a customer via impersonation

The fastest way to access the frontend email marketing platform to send a test message is by using the impersonate a customer account feature. You can use the default customer account that comes with every installation called Acme Co for the purpose of this exercise.

Click Customers from the backend site navigation and select Customer Accounts, check the box next to the customer you want to impersonate, click the Actions button, and then choose Login as Customer.

Email marketing platform frontend

This will open a new tab to the frontend email marketing platform, you'll start out in the broadcast draft's folder. Click create broadcast to send our first message.

Make sure the Return Path is valid

SMTP Relay or API ESP integrations will commonly only authorize you to send through domains or email addresses which you've verified ownership of through their platform. The verified domain and/or subdomain must match exactly or your messages will be rejected.

For this example, choose WYSIWYG as your editor.

Click the Send Test Email button.

Use caution when sending test messages to Yahoo, Verizon, and AOL addresses.

Yahoo and AOL addresses may be subject to long delays before a message is successfully delivered due to the gray listing tactics employed by their mail system.

Delayed messages

If your message seems slow to arrive, don't be afraid to send another test, as it may be temporarily deferred at the ESP. It's not uncommon for one or two messages to be delayed while other tests come through immediately during the testing process.

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