Velocity.log is vital to your success
Last updated
Last updated
Velocity.log knows all and sees all.
The most important component in the entire Velocity MTA ecosystem is velocity-install/logs/velocity.log.
Want to know if your configuration change went through? Check velocity.log.
Want to know why your message didn't get delivered? Check velocity.log
Want to know how an unsubscribe happened you swear you didn't do? Check velocity.log
Want to know why opens or clicks aren't showing up? Check velocity.log
Want a real-time look into the email delivery "black hole"? Check velocity.log
Want to open a ticket? Please check velocity.log
All outgoing email, incoming email, opens, clicks, and unsubscribes for mail sent through Velocity MTA are stored for eternity in the same file, to see the most recent 100 log entries do:
Upon startup, you should see output similar to the following
When changes to policies, server settings, or ip warmups have been pushed from the platform installation backend MTA UI you can verify they were received if you see output similar to the following
When sending a test message through the email marketing broadcast test widget, you should see output similar to the following for troubleshooting purposes
Test messages receive special handling
When sending bulk production mail you should see output similar to the following
SEND, DEFER, SOFT, HARD
There are four types of potential delivery outcomes recorded in the velocity.log file
SEND means successful message delivery
DEFER means a sending pause has been triggered and shows you the complete error code and deferral message returned by the mailbox provider
SOFT shows you the complete error code and temporary bounce message returned by the mailbox provider
HARD shows you the complete error code and permanent bounce reason returned by the mailbox provider
Web activity for opens, clicks, and unsubscribes will be logged as HTTP GET requests, you should see output similar to the following
Messages using the test widget in broadcasts don't appear in the or , they receive the highest priority and bypass all other outstanding mail. This also applies to funnels.
Complaints are processed by the