# Images are not displaying

{% hint style="info" %}
**Images not displaying are always due to one of the following issues:** 
{% endhint %}

{% hint style="danger" %}
**You're accessing the platform using the IP address instead of the domain name.** 
{% endhint %}

{% hint style="success" %}
**Fix this by accessing the platform using the domain you configured during installation.** 
{% endhint %}

{% hint style="danger" %}
**The white label tracking link in the Connection (SparkPost, SMTP Relay, etc) has a DNS record in it that isn't pointing to the IP address of the VPS where the ESP is installed.**
{% endhint %}

<figure><img src="https://2024949584-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHNgw7cfnOYHQr0B6GDXr%2Fuploads%2FVzceJH5rZfJUs8g2tPLg%2FScreenshot%202023-12-16%20at%203.42.14%E2%80%AFAM.png?alt=media&#x26;token=cad6f540-8864-4d1b-abe3-fe6e38739670" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Fix this by editing or creating the missing DNS A record in your DNS hosting provider such as Cloudflare, Godaddy, etc, wherever you normally configure your DNS records.**&#x20;
{% endhint %}

{% hint style="danger" %}
**The domain used to access the ESP in the browser doesn't match the admin\_url domain in the edcom-install/config/edcom.json file on the VPS.**
{% endhint %}

<figure><img src="https://2024949584-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHNgw7cfnOYHQr0B6GDXr%2Fuploads%2F83y5jXfSqjzzg80GF5V2%2FScreenshot%202023-12-16%20at%204.09.08%E2%80%AFAM.png?alt=media&#x26;token=a682ef4b-d60c-4df3-94fa-552d5396ed67" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Use the admin\_url link you configured during installation to access your ESP in the browser or change the admin\_url to use a different domain.**&#x20;

Learn how to change the admin\_url without breaking things [here. ](https://docs.emaildelivery.com/docs/post-installation/changing-the-installation-domain)
{% endhint %}

{% hint style="danger" %}
**You enabled the Cloudflare proxy for HTTPS but didn't complete the SSL conversion on the VPS.**&#x20;
{% endhint %}

<figure><img src="https://2024949584-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHNgw7cfnOYHQr0B6GDXr%2Fuploads%2FvgBX38TzafmYbbQRqhRq%2FScreenshot%202023-12-16%20at%201.45.22%E2%80%AFAM.png?alt=media&#x26;token=eeeee105-6541-4619-9dca-5a81e22b64bb" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Complete the SSL conversion and restart your ESP.**&#x20;
{% endhint %}

{% hint style="danger" %}
**The white label tracking link in the connection has the Cloudflare proxy turned on.**
{% endhint %}

{% hint style="info" %}
**Fix this by turning the Cloudflare proxy off for&#x20;*****only*****&#x20;the tracking link domain.**
{% endhint %}