# Images are not displaying

{% hint style="info" %}
**Images not displaying are always due to one of the following issues:** 
{% endhint %}

{% hint style="danger" %}
**You're accessing the platform using the IP address instead of the domain name.** 
{% endhint %}

{% hint style="success" %}
**Fix this by accessing the platform using the domain you configured during installation.** 
{% endhint %}

{% hint style="danger" %}
**The white label tracking link in the Connection (SparkPost, SMTP Relay, etc) has a DNS record in it that isn't pointing to the IP address of the VPS where the ESP is installed.**
{% endhint %}

<figure><img src="/files/iKs60J1rWZlzKSAQDBEr" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Fix this by editing or creating the missing DNS A record in your DNS hosting provider such as Cloudflare, Godaddy, etc, wherever you normally configure your DNS records.**&#x20;
{% endhint %}

{% hint style="danger" %}
**The domain used to access the ESP in the browser doesn't match the admin\_url domain in the edcom-install/config/edcom.json file on the VPS.**
{% endhint %}

<figure><img src="/files/0P8iWCByobnvXnI2GZ6r" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Use the admin\_url link you configured during installation to access your ESP in the browser or change the admin\_url to use a different domain.**&#x20;

Learn how to change the admin\_url without breaking things [here. ](/docs/post-installation/changing-the-installation-domain.md)
{% endhint %}

{% hint style="danger" %}
**You enabled the Cloudflare proxy for HTTPS but didn't complete the SSL conversion on the VPS.**&#x20;
{% endhint %}

<figure><img src="/files/kZBhW08ChYJ60qOH7Sqq" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Complete the SSL conversion and restart your ESP.**&#x20;
{% endhint %}

{% hint style="danger" %}
**The white label tracking link in the connection has the Cloudflare proxy turned on.**
{% endhint %}

{% hint style="info" %}
**Fix this by turning the Cloudflare proxy off for&#x20;*****only*****&#x20;the tracking link domain.**
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.emaildelivery.com/docs/troubleshooting-common-issues-in-the-email-marketing-interface/images-are-not-displaying.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.