> For the complete documentation index, see [llms.txt](https://docs.emaildelivery.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.emaildelivery.com/docs/options-for-adding-https/troubleshooting-common-ssl-issues.md).

# Troubleshooting common SSL issues

{% hint style="info" %}
If you've successfully completed the instructions but trying to access your platform with https\:// just isn't connecting without any kind of obvious failure message, it's usually a simple browser caching issue.
{% endhint %}

Try the following:

* Incognito mode
* A different web browser that's never accessed your platform before, ie if you were using http\:// in chrome before you enabled SSL, try the new https\:// site in Firefox or Safari
* Use "is it up?" sites like this one: <https://isitup.org/>

{% hint style="info" %}
Cloudflare SSL problems are almost always that "**Flexible Mode**" isn't enabled:
{% endhint %}

<figure><img src="/files/HT7gFEFEBUrH03OPeHGU" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
"**Too many redirects**" error on Chrome&#x20;
{% endhint %}

This usually means your registrar is interfering with your SSL configuration by having already enabled their own Let's Encrypt implementation on your domain using a wildcard certificate.

See our Hostinger warning page for an example of this in action:

{% content-ref url="/pages/Svsv1Xj85ki997QcVnIN" %}
[Hostinger is your registrar](/docs/common-installation-issues/hostinger-is-your-registrar.md)
{% endcontent-ref %}