# Troubleshooting common SSL issues

{% hint style="info" %}
If you've successfully completed the instructions but trying to access your platform with https\:// just isn't connecting without any kind of obvious failure message, it's usually a simple browser caching issue.
{% endhint %}

Try the following:

* Incognito mode
* A different web browser that's never accessed your platform before, ie if you were using http\:// in chrome before you enabled SSL, try the new https\:// site in Firefox or Safari
* Use "is it up?" sites like this one: <https://isitup.org/>

{% hint style="info" %}
Cloudflare SSL problems are almost always that "**Flexible Mode**" isn't enabled:
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<figure><img src="https://2024949584-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHNgw7cfnOYHQr0B6GDXr%2Fuploads%2FqJ3ulNaDlxnuEmbzoxXv%2Fimage.png?alt=media&#x26;token=d96c8b26-6a40-4a01-8394-e90011ce7cbe" alt=""><figcaption></figcaption></figure>

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"**Too many redirects**" error on Chrome&#x20;
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This usually means your registrar is interfering with your SSL configuration by having already enabled their own Let's Encrypt implementation on your domain using a wildcard certificate.

See our Hostinger warning page for an example of this in action:

{% content-ref url="../common-installation-issues/hostinger-is-your-registrar" %}
[hostinger-is-your-registrar](https://docs.emaildelivery.com/docs/common-installation-issues/hostinger-is-your-registrar)
{% endcontent-ref %}